Albania | Ionian and Adriatic coast
The operations desk for rental agencies in Albania
Narona is the software your agency runs on: every unit on one calendar, turnovers dispatched to cleaners and technicians over WhatsApp, and owner statements with your commission already calculated. Built for teams managing 5 to 200 apartments in Saranda, Vlorë, Durrës and Tirana.
- 5 to 200 units per agency
- English, Russian, Albanian, Italian
- Staff dispatch over WhatsApp
- Owner statements in EUR and ALL
What an agency loses in August
Peak season is won or lost on turnover logistics, not on listings.
The calendar lives in five places
Booking.com, Airbnb, direct guests and a WhatsApp group. One unit gets promised twice and your team finds out at check-in.
Dispatch eats the morning
Twenty checkouts on a Saturday means twenty messages typed by hand with address, code, guest count and deadline.
Owner statements take a week
Nights, rates, commission, laundry and repairs are retyped into a spreadsheet per owner, and every correction starts the argument again.
Nobody can prove what was in the flat
Linen, kettles and remotes go missing across the season, and without a checkout record the cost lands on the agency.
Everything your coordinators do, in one place
Portfolio calendar
Month and week view across every unit and every owner, drag to reschedule, and a hard block on double bookings in the same property.
Turnovers generated automatically
Each booking creates a move-out clean and, where the gap allows, a pre-arrival clean, each with a due date and a same-day turnover warning.
WhatsApp dispatch, one tap
Send a cleaner or technician their whole day as a ready-written WhatsApp message. Your coordinator still presses send, so nothing goes out unsupervised.
Inventory checkouts
The cleaner walks the flat on a phone and marks each item present, missing or damaged. Damage becomes a dated repair ticket with the evidence attached.
Commission and owner payouts
Per-booking revenue, fees and costs, with your agreed agency split printed on every owner statement in EUR, ALL or USD.
Roles for your whole team
Everything is scoped to your agency. Coordinators see the work, admins see the money, cleaners see only their tasks.
Inside the product
Three screens your team lives in during the season.
One grid for the whole portfolio
Occupancy, gaps and same-day turnovers across every unit you manage, whoever owns them.
Saranda | 2+1 Sea view
Move-out clean
Saranda | Studio Marina
Same-day turnover
Vlorë | 1+1 Lungomare
Pre-arrival check
Dispatch the day in one message
Pick a cleaner, review the schedule Narona wrote, press send in WhatsApp.
Owner statements that reconcile
Gross, agency commission and owner payout, per booking, ready to print or send.
What your portfolio earns you
Set your town, portfolio size and management fee to see an indicative season.
Indicative only, based on typical coastal season length and nightly rates, and roughly twelve minutes of manual coordination saved per turnover. Your real numbers depend on your buildings, pricing and team.
Free template
Albanian Rental Agency Contract & Owner Split Template (EN / SQ)
A bilingual management agreement for onboarding foreign owners, with a short guide on how to fill it in.
- 80/20 and 70/30 commission split clauses
- Utility costs and city tourist tax handling
- Repair authorisation cap (e.g. under €100) and damage dispute steps
- Editable Word file plus print-ready PDF
Where agencies are growing
Narona is built around how these markets actually operate.
Saranda
The busiest Riviera market. Short, intense season and heavy back-to-back turnovers.
Vlorë
New international airport and marina. The season stretches wider every year.
Durrës
Adriatic beach demand plus weekend traffic out of Tirana.
Tirana
Year-round demand from business travel and remote workers, not just summer.
Questions agencies ask
- Does Narona send messages to staff automatically?
- No. It writes the message and opens WhatsApp with it filled in. Your coordinator reads it and presses send.
- Can we manage units for several different owners?
- Yes. That is the core case: many owners, many properties, many staff, each owner seeing only their own statement.
- What languages does the team see?
- English, Russian, Albanian and Italian today, with German coming, so local cleaners and international owners can each work in their own language.
- How do we handle commission splits?
- You set the agency and owner split per property. Every statement prints the agreed split at the top and calculates payouts per booking in EUR, ALL or USD.
