Terms of Use

Narona ("Narona", "we", "us") provides cloud software that rental agencies and property managers use to run their operations: a multi-property calendar, bookings, cleaning and maintenance tasks, inventory inspections, saved field contacts, and owner payout ledgers and statements. These Terms of Use form a binding agreement between Narona and the business that creates an account (the "Agency", "you").

By creating an account, inviting colleagues, or using the service you accept these terms. If you accept on behalf of a company, you confirm you are authorised to bind it.

• Narona is not a real estate broker, property manager, escrow agent, payment institution, insurer, accountant or legal adviser.
• Figures produced by the payout ledger, statements and estimators are calculations based on the data you enter. You remain responsible for verifying them and for all tax, accounting, tourism-levy and reporting obligations under Albanian and any other applicable law.
• Contracts, templates and guides we publish are samples for information only and are not legal advice. Have them reviewed by a qualified lawyer before use.

The person who creates an agency becomes its administrator. Administrators can issue and revoke invite codes, add members, and grant or remove access to financial data. Each account belongs to one agency workspace, and data is isolated per agency.

• Keep credentials and invite codes confidential; you are responsible for activity carried out under your accounts.
• You must be at least 18 years old and use the service for business purposes.
• Tell us promptly at privacy@narona.app if you suspect unauthorised access.

You keep all rights in the content you put into Narona: properties, bookings, guest details, staff and contractor contacts, photos, inspections and financial records ("Agency Data"). You grant us a limited licence to host, process, back up and display that data solely to operate and support the service for you, and to comply with law.

We do not sell Agency Data and do not use it to train third-party models. You can export your data, or ask us to delete it, at any time.

• Do not upload unlawful, infringing or harmful content, or personal data you have no lawful basis to process.
• Do not attempt to access another agency's workspace, probe or bypass security controls, or scrape the service.
• Do not reverse engineer, resell or white-label the service without our written consent.
• Do not use the service to send unsolicited bulk messages.

We may suspend access where use threatens the security, integrity or lawful operation of the service, and will restore it as soon as the issue is resolved.

Narona prepares message drafts and opens them in WhatsApp using standard wa.me links. Narona does not send messages automatically: a person always reviews the draft and taps send in WhatsApp. Narona is independent of and not endorsed by WhatsApp or Meta, and your use of WhatsApp is governed by their own terms. The same applies to other third-party services you choose to use alongside Narona.

Where a plan is paid, fees, billing period and currency are those shown at the time of purchase. Trials and free tiers may be changed or ended with reasonable notice. We may change these terms; for material changes we will give notice by email or in the app before they take effect, and continued use after that date means acceptance.

We work to keep the service available and secure, but it is provided "as is" and "as available" without implied warranties, to the fullest extent permitted by law. We are not liable for indirect, incidental or consequential loss, lost profits, lost bookings or lost data beyond the last available backup. Our total aggregate liability in any twelve-month period is limited to the fees you paid for the service in that period, or EUR 100 where no fees were paid.

Nothing here limits liability that cannot be limited under applicable law.

You may stop using the service and close your workspace at any time. We may terminate for material breach that is not cured within 14 days of notice. After termination we retain Agency Data for 30 days so you can export it, then delete or anonymise it, except where law requires longer retention.

These terms are governed by the laws of the Republic of Albania. The courts of Tirana have jurisdiction, without prejudice to mandatory rights you may have under the law of your place of establishment or residence. We will always try to resolve disputes informally first: write to privacy@narona.app.